Player protection tools at Casino Mafia

We keep account registration open only to players aged 18 and over, and we build a small set of protection tools into every account from day one. These tools are not add-ons buried in a settings menu — each one is switched on by contacting our support team directly, which keeps the process simple and gives a human response rather than an automated form.

• Self-exclusion, applied on request through our support team, which blocks account access for the period agreed.
• Cooling-off break, also set up through support, for a shorter pause from play without closing the account for good.
• A self-assessment questionnaire, available to help a player reflect on their own play habits before deciding whether a break is needed.
• Links to GamCare and Gamblers Anonymous, pointing to independent support outside our own platform.
• Daily and monthly withdrawal caps tied to VIP level, which act as a practical limit on how much can leave the account in a given period.

Together these give a player more than one way to manage their own account, from a brief pause to a longer exclusion, backed by external contacts if more help is needed.

How self-exclusion and cooling-off work in practice

Both self-exclusion and a cooling-off break are handled the same way at our casino: a player contacts our support team and asks for the tool to be applied. There is no self-service toggle in the account menu, so the request goes through a support agent, who confirms the terms before the restriction is applied to the account.

Self-exclusion vs. cooling-off

Self-exclusion is the firmer of the two options, intended for a player who wants their account closed to further play for an agreed period. A cooling-off break is shorter and softer, meant for a pause rather than a full stop, and is also arranged directly with support. Neither option requires special documentation beyond the request itself.

A player who is unsure whether a break is useful can work through the self-assessment questionnaire first. For support outside our own account tools, we also point players toward GamCare and Gamblers Anonymous, which are independent of our platform. Anyone managing an active account can review their deposit history and bonus activity through signing in to the account dashboard before deciding on next steps.

Withdrawal limits by VIP level

Withdrawal caps rise with VIP level and act as a built-in limit on how much can be taken out of the account in a day or a month. These figures apply to the AUD account currency used on this site.

The gap between the lower and upper cap reflects VIP progression rather than a single fixed rule, so the exact figure that applies depends on the level reached on the account. Full method-by-method detail on deposits and withdrawals sits on our banking page.

Keeping an account within set limits

Beyond the withdrawal caps tied to VIP level, we also cap the stake a player can place while a casino bonus is active, at €100 per bet. This sits alongside the wagering conditions that already apply to a welcome offer, which are explained in full on our welcome bonus page and broken down in detail on our rollover page.

Account access itself is protected with an encrypted connection across games and payments, and player funds are held in segregated client accounts, separate from our own operating funds. These are structural safeguards rather than settings a player adjusts, but they sit alongside the self-exclusion, cooling-off and questionnaire tools as part of how we keep an account manageable.

Any player wanting to change a limit, start a cooling-off break or begin self-exclusion can reach our support team at any time through live chat or e-mail, both available 24/7, or consult the Help Centre section on account and verification before making a request.